Shipping & Returns
Shipping Info
Merchandise orders are normally processed the day of receipt and shipped by courier the next day based on stock availability. Delivery is generally next day or within two days in Abu Dhabi and Dubai.
Return & Exchange Policy
Please follow the guidelines in order to return an item and receive credit:
1. Call our office for a return authorization #. We will send either our delivery van, sales consultant, or our designated courier to pick up the item, Returns shipped collect without authorization, or returns sent by any other manner, will not be accepted due to the high cost of shipping though non-designated couriers.
2. Return the item within 2 days of purchase.
3. Package the item carefully and return it in the original, unmarked, unopened package along with a copy of the original invoice and an authorization number written on the outside of the shipping container (all items must be returned in a resalable condition).
4. If any item is defective, please return the remaining portion of the product and enclose a note explaining why it is defective.
5. Special order items are not returnable for credit for any reason.
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